Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit a contact form, quote request, or product inquiry;
• Place an order or create an account on our Shopify store;
• Download a catalogue or request product information;
• Contact us by email, phone, WhatsApp, or other communication channels;
• Subscribe to our newsletter or marketing updates;
• Apply for wholesale, distributor, dropshipping, or partnership programs.

The types of information we may collect include:

• Name, company name, email address, telephone number, and WhatsApp number;
• Billing address, shipping address, and order details;
• Vehicle model, year, brake kit requirements, product preferences, and customization requests;
• Payment-related information processed through Shopify or third-party payment providers;
• Account login information, where applicable;
• Referral code, inquiry content, and communication history;
• IP address, browser type, device information, operating system, pages visited, access time, and website usage data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders;
• To provide product recommendations, quotations, and technical support;
• To respond to your inquiries and customer service requests;
• To confirm product compatibility with your vehicle;
• To arrange shipping, delivery, returns, exchanges, or after-sales service;
• To manage wholesale, distributor, or dropshipping cooperation;
• To improve our website, products, services, and shopping experience;
• To send order updates, service notices, or marketing communications where permitted;
• To prevent fraud, protect website security, and comply with legal obligations.

3. Shopify, Payments, and Order Processing

Our online store may be hosted on Shopify. When you place an order through our Shopify storefront, Shopify and related service providers may process information necessary to complete your purchase, including order details, payment information, billing information, shipping information, and transaction records.

We do not store complete credit card numbers on our own servers. Payment information is processed by Shopify, payment gateways, banks, or other authorized payment service providers according to their own security and privacy standards.

4. Log Data

When you visit our website, we may automatically collect certain technical information known as Log Data. This may include your IP address, browser version, pages visited, time and date of visit, time spent on each page, referring website, device type, operating system, and other diagnostic data.

We use Log Data to monitor website performance, analyze visitor behavior, improve user experience, detect technical issues, and protect our website from abuse or unauthorized access.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, support advertising, and enhance your shopping experience.

Types of cookies we may use include:

• Strictly Necessary Cookies: Required for basic website functions, shopping cart, checkout, account login, and security.
• Performance and Analytics Cookies: Help us understand how visitors use our website and how we can improve it.
• Functional Cookies: Remember your preferences, such as region, language, or form information.
• Advertising Cookies: Help us deliver more relevant product recommendations and marketing content.

You may choose to accept, reject, or manage cookies through your browser settings or cookie preference tools where available. Please note that disabling certain cookies may affect website functionality, shopping cart behavior, or checkout performance.

6. Sharing Your Information

We do not sell your personal information. We may share your information only when necessary to provide our products, services, website functions, or business operations.

We may share information with:

• Shopify and ecommerce platform service providers;
• Payment gateways and fraud prevention service providers;
• Shipping companies, logistics providers, and customs service providers;
• Approved retailers, distributors, or service partners where necessary and appropriate;
• Marketing, analytics, email, advertising, and website optimization service providers;
• Professional advisors, such as legal, accounting, or compliance consultants;
• Government authorities, regulators, or law enforcement where required by law.

We require service providers to use your information only for the services they perform for us and to protect your information with reasonable safeguards.

7. International Data Transfers

ICOOH serves customers and partners worldwide. Your information may be processed, stored, or transferred in countries or regions outside your place of residence, including where our business, service providers, ecommerce platform, logistics partners, or data hosting providers operate.

When we transfer personal information internationally, we take reasonable steps to protect it in accordance with applicable data protection requirements.

8. Marketing Communications

If you subscribe to our newsletter, request product updates, or agree to receive marketing communications, we may send you information about ICOOH products, promotions, technical articles, distributor programs, or automotive performance upgrade solutions.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly. Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, or support notices.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, dispute resolution, accounting, tax, fraud prevention, and business recordkeeping.

When personal information is no longer required, we will delete, anonymize, or securely store it in accordance with applicable laws and internal data protection practices.

10. Security

We value your trust and use commercially reasonable measures to protect your personal information. These measures may include secure servers, access controls, encryption where appropriate, and limited access to personal information by authorized personnel and service providers.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to legal and business recordkeeping requirements;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain types of processing;
• Opt out of marketing communications;
• Request information about how your data is collected, used, or shared.

To exercise your privacy rights, please contact us using the contact details listed below. We may need to verify your identity before responding to your request.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, social media pages, payment services, logistics providers, or partner websites. These external sites are not operated by ICOOH.

We are not responsible for the content, privacy policies, security measures, or practices of third-party websites. We recommend reviewing the privacy policy of any third-party site you visit.

13. Children’s Privacy

Our products and services are intended for adults and business customers. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functions, Shopify store operations, legal requirements, or privacy practices.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us: